- 1
List the possible sign-ins
Record the email, phone or social method previously used without sharing passwords.
- 2
Match the player ID
Compare the profile identifier and recent account activity after each official recovery step.
- 3
Stop at the wrong wallet
Do not deposit or play if a blank or unfamiliar balance appears.
- 4
Recover one account
Give support the expected player ID and prior transaction reference in one case.
Clear answers
Can two login methods open different wallets?
Yes.
Should a blank wallet be funded to test it?
No.
What identifies the intended account?
The player ID, profile details and transaction history.