- 1
Anchor the request
Save the request ID, amount, currency and creation time.
- 2
Add account-review events
Record document requests, approvals and any status changes in order.
- 3
Add the provider reference
After release, obtain the external transaction or bank trace identifier.
- 4
Ask one precise question
Request confirmation of the current holder and next required action.
Clear answers
Should a new ticket omit the old request ID?
No.
Does a bank trace replace the casino ID?
No. Keep both.
What should the escalation ask?
Who currently holds the payment and what exact action remains.